How can we help?
Browse answers to common questions. Still stuck? We'll reply right in the app.
Getting started
How do I add my first item?
Photograph the item and KindlyQR's Gemini-powered scanning identifies and catalogs it for you. You can add one item at a time or several from a single photo. Every item lands in a location/container you choose and gets its own record you can edit.
What are the different ways to add items?
There are three: Manual (type it in), Identify One (photograph a single item), and Identify Multiple (identify several items from one photo — currently in beta). Pick whichever fits what you're cataloging.
Organizing & QR labels
How do I organize everything I catalog?
KindlyQR is hierarchical: Locations hold Containers, containers can hold Sub-containers, and items live inside. Browse and search everything from the Items page with filters and sort. It mirrors how a home is actually organized.
How do QR labels work?
Containers generate printable QR cover pages you can attach to a box or drawer; scanning the code opens that container's record. It turns any physical container into a link to its contents.
Estate & downsizing
How do my siblings and I catalog a parent's estate together?
Use an Estate project: everyone works from the same catalog with roles (manager, owner, worker, member), and you can bring people in with a join link or QR code. Flag heirlooms and their intended recipient, and export a clean report when you're done.
What does the Estate plan cost and include?
Estate is a one-time $99 per project and unlocks branded estate/insurance reports plus crew onboarding for that project. ⟨VERIFY price and exactly what's report-gated against the live checkout and docs/financial_model.md.⟩
Marketplace & selling
How do I list an item for sale?
Open an item and list it with a price, category, and description. Buyers discover listings by distance, and you choose whether a listing is public or subscribers-only. Listings auto-expire after 90 days.
Stores & subscriptions
How do store subscriptions and payouts work?
You get a public storefront and can offer up to three subscription tiers. Payments run on Stripe Connect (Express onboarding), and the platform fee is 10% of a sale. Higher tiers see everything lower tiers see.
Billing & plans
What are the plans and their limits?
Free includes 300 items (soft cap), 50 AI scans per month, 1 location, and 1 group. Plus is $49/year (unlimited items, scans, locations, groups, plus insurance PDF). Estate is $99 one-time per project. Pro is $49/month with everything and unlimited estate projects. ⟨VERIFY against the live entitlements + financial model.⟩
Mobile app
Is there a mobile app?
Yes — a mobile app covers scanning, browsing your items, and notifications. ⟨VERIFY current availability: TestFlight / internal build / live in the App Store and Play Store, and on which platforms.⟩
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