How can we help?

Browse answers to common questions. Still stuck? We'll reply right in the app.

Getting started

How do I add my first item?

Photograph the item and KindlyQR's Gemini-powered scanning identifies and catalogs it for you. You can add one item at a time or several from a single photo. Every item lands in a location/container you choose and gets its own record you can edit.

What are the different ways to add items?

There are three: Manual (type it in), Identify One (photograph a single item), and Identify Multiple (identify several items from one photo — currently in beta). Pick whichever fits what you're cataloging.

Organizing & QR labels

How do I organize everything I catalog?

KindlyQR is hierarchical: Locations hold Containers, containers can hold Sub-containers, and items live inside. Browse and search everything from the Items page with filters and sort. It mirrors how a home is actually organized.

How do QR labels work?

Containers generate printable QR cover pages you can attach to a box or drawer; scanning the code opens that container's record. It turns any physical container into a link to its contents.

Sharing & family

What permission levels can I give someone?

View (see only), Edit (add and change items), and Admin (manage sharing too). You can also grant borrowing permission. Set these per person and per scope.

Can I share my inventory with someone else?

Yes. Invite someone by email at view, edit, or admin level, and choose the scope — your whole inventory, a single location, or one container. You can also share with a whole group at once. Access is enforced at the database level, so people only ever see what you shared.

Estate & downsizing

How do my siblings and I catalog a parent's estate together?

Use an Estate project: everyone works from the same catalog with roles (manager, owner, worker, member), and you can bring people in with a join link or QR code. Flag heirlooms and their intended recipient, and export a clean report when you're done.

What does the Estate plan cost and include?

Estate is a one-time $99 per project and unlocks branded estate/insurance reports plus crew onboarding for that project. ⟨VERIFY price and exactly what's report-gated against the live checkout and docs/financial_model.md.⟩

Marketplace & selling

How do I list an item for sale?

Open an item and list it with a price, category, and description. Buyers discover listings by distance, and you choose whether a listing is public or subscribers-only. Listings auto-expire after 90 days.

Stores & subscriptions

How do store subscriptions and payouts work?

You get a public storefront and can offer up to three subscription tiers. Payments run on Stripe Connect (Express onboarding), and the platform fee is 10% of a sale. Higher tiers see everything lower tiers see.

Billing & plans

What are the plans and their limits?

Free includes 300 items (soft cap), 50 AI scans per month, 1 location, and 1 group. Plus is $49/year (unlimited items, scans, locations, groups, plus insurance PDF). Estate is $99 one-time per project. Pro is $49/month with everything and unlimited estate projects. ⟨VERIFY against the live entitlements + financial model.⟩

Mobile app

Is there a mobile app?

Yes — a mobile app covers scanning, browsing your items, and notifications. ⟨VERIFY current availability: TestFlight / internal build / live in the App Store and Play Store, and on which platforms.⟩

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